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Get USA Numbers explains
Jun 25, 2026
Billing
Payment Methods
We accept multiple payment methods for your convenience. All payments are processed securely using industry-standard encryption.
💳 Credit & Debit Cards
Visa, Mastercard, American Express, and Discover. Payments processed instantly. You'll receive a receipt immediately.
🏦 Bank Transfer
Direct bank transfers available for Enterprise customers. Contact our billing team for wire transfer details.
💰 PayPal
Fast and secure PayPal payments. No additional fees for PayPal transactions.
🪙 Cryptocurrency
Bitcoin, Ethereum, and stablecoins accepted. Contact billing for crypto payment options.
PCI Compliance: All card payments are PCI-DSS Level 1 compliant. Your payment information is never stored on our servers.
Billing Cycles & Plans
Choose the billing cycle that works best for your business. Monthly or annual billing both offer flexibility.
📅 Monthly Billing
✓ Flexible month-to-month subscription
✓ Cancel anytime without penalty
✓ Perfect for testing or short-term needs
✓ Charged on the same date each month
📊 Annual Billing
✓ Save 20% compared to monthly
✓ Predictable annual costs
✓ Best for committed businesses
✓ 30-day money-back guarantee
Invoices & Receipts
All invoices and receipts are automatically generated and available in your account dashboard 24/7.
📧 How to Access Your Invoices:
1. Dashboard: Log in to your account and navigate to Billing → Invoices. All invoices are listed with dates and amounts.
2. Email: Invoices are automatically emailed to your registered email address on the payment date.
3. Download: Click any invoice to view or download as PDF. Perfect for accounting records and tax filing.
Invoice Details: Each invoice includes itemized charges, payment method, transaction ID, and tax information (if applicable).
📄 What's Included on Your Invoice:
Subscription plan details and amount
Any add-on charges (extra numbers, premium features)
Overage charges (if applicable)
Subtotal and total amount due
Tax/VAT information
Payment method and transaction reference
Invoice number and date
VAT & Tax Information
We automatically calculate and apply VAT/GST based on your location. Our tax handling is compliant with regulations worldwide.
🌍 How VAT Works:
EU/SEPA Countries: VAT is calculated based on your billing address. We collect and remit VAT to the appropriate tax authorities.
US Customers: Sales tax may apply depending on your state. Tax rates vary by jurisdiction.
Non-EU Businesses: If you provide a valid VAT/Tax ID, VAT may be reversed (reverse charge). Upload your VAT certificate in account settings.
🏢 VAT/Tax ID:
Add or update your VAT/Tax ID in account settings under Billing → Tax Information. This ensures accurate tax calculations and compliance.
Tax Receipts: All invoices include VAT/Tax breakdown for your accounting records. Save these for tax filing.
Refund Policy
✓ 30-Day Money-Back Guarantee
Not satisfied with our service? Get a full refund within 30 days of your first purchase, no questions asked. This applies to annual plans only.
📋 Refund Process:
1
Request: Contact our support team at billing@getusanumbers.com with your refund request.
2
Review: Our billing team reviews your request within 1-2 business days.
3
Processing: Approved refunds are processed within 5-7 business days to your original payment method.
❌ Non-Refundable Items:
Monthly subscriptions (non-refundable, cancel anytime)
Usage overages beyond plan limits
Add-on features purchased during subscription
Requests made after 30 days
Cancellation: You can cancel your subscription anytime from your dashboard under Settings → Subscription. Your service continues until the end of your billing cycle.
Overage Charges
If you exceed your plan limits, we'll automatically charge overage fees. No surprises—you'll receive a notification before charges are applied.
📞 Extra Phone Numbers
$1.99/month per additional number beyond your plan limit.
📊 Concurrent Calls
Upgrade to higher tier if you consistently exceed call limits. No per-call overages.
📱 SMS Messaging
$0.01-$0.03 per SMS depending on destination country.
🌍 International Calls
Rates vary by destination. Check your dashboard for real-time rates.
Tip: Monitor your usage in the Billing → Usage section to avoid unexpected charges. Upgrade your plan if you consistently go over limits.
Billing FAQs
❓ When am I charged?
Monthly plans: Charged on the same date each month. Annual plans: Charged once per year. Overages are billed at the end of each billing cycle.
❓ Can I change my billing cycle?
Yes! Switch from monthly to annual (or vice versa) anytime from your billing dashboard. Changes take effect on your next renewal date.
❓ What if my payment fails?
We'll send you an email immediately. You have 7 days to update your payment method. Service continues during this period. After 7 days, your account is suspended.
❓ Do you offer bulk discounts?
Yes! Contact our sales team for enterprise pricing. Discounts available for 10+ numbers or annual commitments.
❓ Can I get an invoice for a past payment?
All invoices are available in your dashboard under Billing → Invoices. Download as PDF anytime. No need to contact us.
❓ Is there a setup fee?
No setup fees! Your first month's subscription is all you pay to get started. Cancel anytime if you're not satisfied.
We accept multiple payment methods for your convenience. All payments are processed securely using industry-standard encryption.
💳 Credit & Debit Cards
Visa, Mastercard, American Express, and Discover. Payments processed instantly. You'll receive a receipt immediately.
🏦 Bank Transfer
Direct bank transfers available for Enterprise customers. Contact our billing team for wire transfer details.
💰 PayPal
Fast and secure PayPal payments. No additional fees for PayPal transactions.
🪙 Cryptocurrency
Bitcoin, Ethereum, and stablecoins accepted. Contact billing for crypto payment options.
PCI Compliance: All card payments are PCI-DSS Level 1 compliant. Your payment information is never stored on our servers.
Billing Cycles & Plans
Choose the billing cycle that works best for your business. Monthly or annual billing both offer flexibility.
📅 Monthly Billing
✓ Flexible month-to-month subscription
✓ Cancel anytime without penalty
✓ Perfect for testing or short-term needs
✓ Charged on the same date each month
📊 Annual Billing
✓ Save 20% compared to monthly
✓ Predictable annual costs
✓ Best for committed businesses
✓ 30-day money-back guarantee
Invoices & Receipts
All invoices and receipts are automatically generated and available in your account dashboard 24/7.
📧 How to Access Your Invoices:
1. Dashboard: Log in to your account and navigate to Billing → Invoices. All invoices are listed with dates and amounts.
2. Email: Invoices are automatically emailed to your registered email address on the payment date.
3. Download: Click any invoice to view or download as PDF. Perfect for accounting records and tax filing.
Invoice Details: Each invoice includes itemized charges, payment method, transaction ID, and tax information (if applicable).
📄 What's Included on Your Invoice:
Subscription plan details and amount
Any add-on charges (extra numbers, premium features)
Overage charges (if applicable)
Subtotal and total amount due
Tax/VAT information
Payment method and transaction reference
Invoice number and date
VAT & Tax Information
We automatically calculate and apply VAT/GST based on your location. Our tax handling is compliant with regulations worldwide.
🌍 How VAT Works:
EU/SEPA Countries: VAT is calculated based on your billing address. We collect and remit VAT to the appropriate tax authorities.
US Customers: Sales tax may apply depending on your state. Tax rates vary by jurisdiction.
Non-EU Businesses: If you provide a valid VAT/Tax ID, VAT may be reversed (reverse charge). Upload your VAT certificate in account settings.
🏢 VAT/Tax ID:
Add or update your VAT/Tax ID in account settings under Billing → Tax Information. This ensures accurate tax calculations and compliance.
Tax Receipts: All invoices include VAT/Tax breakdown for your accounting records. Save these for tax filing.
Refund Policy
✓ 30-Day Money-Back Guarantee
Not satisfied with our service? Get a full refund within 30 days of your first purchase, no questions asked. This applies to annual plans only.
📋 Refund Process:
1
Request: Contact our support team at billing@getusanumbers.com with your refund request.
2
Review: Our billing team reviews your request within 1-2 business days.
3
Processing: Approved refunds are processed within 5-7 business days to your original payment method.
❌ Non-Refundable Items:
Monthly subscriptions (non-refundable, cancel anytime)
Usage overages beyond plan limits
Add-on features purchased during subscription
Requests made after 30 days
Cancellation: You can cancel your subscription anytime from your dashboard under Settings → Subscription. Your service continues until the end of your billing cycle.
Overage Charges
If you exceed your plan limits, we'll automatically charge overage fees. No surprises—you'll receive a notification before charges are applied.
📞 Extra Phone Numbers
$1.99/month per additional number beyond your plan limit.
📊 Concurrent Calls
Upgrade to higher tier if you consistently exceed call limits. No per-call overages.
📱 SMS Messaging
$0.01-$0.03 per SMS depending on destination country.
🌍 International Calls
Rates vary by destination. Check your dashboard for real-time rates.
Tip: Monitor your usage in the Billing → Usage section to avoid unexpected charges. Upgrade your plan if you consistently go over limits.
Billing FAQs
❓ When am I charged?
Monthly plans: Charged on the same date each month. Annual plans: Charged once per year. Overages are billed at the end of each billing cycle.
❓ Can I change my billing cycle?
Yes! Switch from monthly to annual (or vice versa) anytime from your billing dashboard. Changes take effect on your next renewal date.
❓ What if my payment fails?
We'll send you an email immediately. You have 7 days to update your payment method. Service continues during this period. After 7 days, your account is suspended.
❓ Do you offer bulk discounts?
Yes! Contact our sales team for enterprise pricing. Discounts available for 10+ numbers or annual commitments.
❓ Can I get an invoice for a past payment?
All invoices are available in your dashboard under Billing → Invoices. Download as PDF anytime. No need to contact us.
❓ Is there a setup fee?
No setup fees! Your first month's subscription is all you pay to get started. Cancel anytime if you're not satisfied.